Wendy’s of Warwick (“we”, “us” or “our”) is a home-based waxing salon in Warwick, Warwickshire. We are committed to protecting your privacy and to handling your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what information we collect, why we collect it, how we look after it and what your rights are.

WHO WE ARE

Wendy’s of Warwick is the controller of the personal information described in this policy. You can contact us about anything in this policy by email at info@wendysofwarwick.co.uk or by phone on 07956 272394.

THE INFORMATION WE COLLECT

You can browse this website without telling us who you are. We collect personal information when you contact us or book a treatment, for example by phone, text, email or social media. This may include:

• your name, phone number and email address;
• details of your appointments, the treatments you have had and any gift or reward vouchers;
• information you choose to give us about your health, such as allergies, skin conditions or medication, so that we can carry out your treatment safely;
• the content of any messages you send us.

HOW WE USE YOUR INFORMATION

We use your information to:

• respond to your enquiries and arrange, change or confirm appointments;
• provide treatments safely and keep records of the treatments you have had;
• run our reward voucher and gift voucher schemes;
• meet our legal, insurance and accounting obligations;
• keep this website working and secure.

OUR LAWFUL BASES

We rely on the following lawful bases under the UK GDPR:

• Contract – to arrange and provide the treatments you ask for.
• Legitimate interests – to answer enquiries, run our voucher schemes, keep appropriate treatment records and keep this website secure.
• Legal obligation – to keep records required by law, for example for tax purposes.
• Explicit consent – for any health information you give us. We only use it to carry out your treatment safely, and you can withdraw your consent at any time, although we may then be unable to offer some treatments.

MARKETING

We will only send you news or special offers if you have asked us to. You can ask us to stop at any time by contacting us.

WHO WE SHARE YOUR INFORMATION WITH

We do not sell your personal information. We only share it where necessary with:

• the company that hosts and maintains this website, which processes data on our behalf;
• our insurers or professional advisers, where needed;
• authorities such as HMRC or the police, where the law requires us to.

This website links to other websites, such as Google Maps and our Facebook page. Those sites have their own privacy policies, and we are not responsible for how they handle your information.

COOKIES

This website only uses cookies that are needed for it to work. You can find full details in our Cookie Policy and change your choices below.

HOW LONG WE KEEP YOUR INFORMATION

We keep your information only for as long as we need it. Client and treatment records are normally kept for up to 7 years after your last appointment, to meet our insurance and legal obligations. Enquiries that do not lead to an appointment are deleted within 12 months. Financial records are kept for 6 years, as required by law.

HOW WE KEEP YOUR INFORMATION SAFE

We take appropriate steps to protect your information from loss, misuse and unauthorised access. Paper records are stored securely, and this website is protected by HTTPS. Please remember that email is not always secure, so avoid sending sensitive information by email.

YOUR RIGHTS

Under data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• ask us to restrict how we use your information;
• object to us using your information on the basis of legitimate interests;
• ask for your information to be transferred to another organisation;
• withdraw your consent at any time, where we rely on consent.

To use any of these rights, please contact us using the details above. We will respond within one month.

COMPLAINTS

If you have a concern about how we handle your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.

CHANGES TO THIS POLICY

We may update this policy from time to time. Any changes will be posted on this page.

Last updated: 3 October 2026